Hello, dear customer:
1. Processing time:
We will process your order when the customer has completed all necessary steps to order the product.
2. Pick-up and delivery methods:
After receiving the customer’s order, we will contact you by telephone to verify that the contents of the order are correct. If you have not received any contact or any questions from our staff during the 3 working days, please call 2110 9830.
2.1 City pick-up
– Customers can pick up their goods at our store within 1-7 working days of receiving the above confirmation notice
– Customers should call 3565 6491 to inquire about the goods before coming from.
– At the time of pick-up, the customer must present a printed copy of the “Notice of Payment Confirmation” email as proof of pick-up
2.2 Optional delivery/courier service
SF EXPRESS Shunfeng Express
For general products, the store uses reliable SF EXPRESS Shunfeng express delivery, so that goods can be quickly and safely delivered to customers. The charges are as follows:
Free shipping in Hong Kong for purchases of HK$300 or more (except projection screen);
-The shipping location is located in a non-business area and a HK$30 non-business area surcharge is required
-The shipping location is located in a remote area and a HK$30 remote area surcharge is required
For more information on non-business addresses, please call the Customer Service Hotline at (852) 2730 0273 (Hong Kong).
For larger products, such as projection screen products, we will assist customers to book GOGOVan shipping services, purchase products more than 300 yuan free shipping.
Note: If you need GOGOVan shipping service, please contact our staff and make an appointment at least 3 working days before place of order.
If you need any assistance or other assistance on your order, please call 2110 9830 or email [email protected]. Services are available from Monday to Friday from 12 noon to 9 p.m.